Do Not Send Prevention Quiz Name * First Name Last Name Email * Its 4:45 a.m. and La Tasha Davis has just been confirmed for the day shift at a Medical Center across town from her. La Tasha lives across town from and has never been to the Medical Center. Which of the sequences will below provide La Tasha with greatest chances of making a great first impression and having a successful shift? a) Wake up at 6:15a.m., take a shower, get dressed, hit the road at and head in general direction of the facility and call directions from the car. b) Get out of bed at 0500 obtain detailed directions and the nursing office phone number. c) Eat a small healthy breakfast, shower, dress neatly, gather nursing tools (ID Badge, Medication book, stethoscope etc.) and be on the road by 0545. d) Get out of bed 0500 to the gym, come home, shower, get dressed, walk the dog, be on the road at 0705, call the staffing firm and say she got lost. e) Refuse to go to the Medical Center located across town, call the staffing firm at 0730 and ask if the hospital she usually works at has any late call needs. A B C D E Lynn Carson RN is alone at the Nursing station in a facility in which she has been working twice a week, for over a year, she is faxing a new order to the Pharmacy, Before Lynn leaves the Nursing station the phone rings, and several lines are blinking. Which of the following answers is the best example of excellent customer service? a) Lynn looks around and sees the unit secretary speaking to the charge nurse, the nurse manager, and two executives with hospital badges and wearing suits and yells out to the secretary that the “Phones are ringing!” and walks away from Nursing Station. b) Lynn answers the phone lines and politely explains to every caller that she is not the unit secretary and cannot help them before hanging up, and walking away from the Nursing Station. c) Lynn finished faxing her new medication order to the Pharmacy, doesn’t acknowledge any of the phones ringing and walks away from the Nursing Station. d) Lynn sits down at the Nursing Station answers all the lines and directs the calls courteously and professionally. Lynn then remains at the Nursing Station, Handling the phones for a few minutes until unit secretary returns. Lynn then passes along all relevant information upon being relieved. A B C D Kenny Slater, RN has an extremely heavy assignment working day shift in a very busy Telemetry unit for the first time. Kenny’s patients tell him he has done a great job. However, the night shift Charge Nurse makes Kenny a Do Not Send, stating incomplete documentation as the reason. Which of the options below is the most reliable way to prevent this from happening in the future? a) Kenny could have communicated the condition of his patients, explained how busy he was, asked for help requested the dayshift Charge Nurse to audit his charts several hours before his shift ended. b) Kenny could have avoided fulfilling his pts requests, not followed up on MD orders, and missing medications and made completing his documentation his first priority. c) Kenny could have stated that his assignment was unfair and unsafe then complained to his patients and their families. d) Kenny could have done nothing more, it wasn’t his fault. It was the hospital’s fault for giving him such a hard assignment and not showing him all the details of the documentation process in the first place. A B C D E An MD on a pediatric floor orders .1mg of M.S prn q 1° and a Dig level QD. Please write in the correct versions of the abbreviations used above, which comply with Joint Commission National Patient Safety Goals. Its 0930 and Ude Amin, RN, who also works as a Real Estate agent, is working in the ICU. At the end of her morning break, Ude checks her voice mail. Ude checks her voice mail. Ude finds out an offer for a 2 million dollar property, from one of her clients, has been accepted! Which of the following actions would be appropriate? a) Ude tells the Charge RN she has severe family emergency and leaves the facility immediately. b) Ude excitedly calls the seller’s broker back from the Nursing Station, and asks him to fax the counter offer to the ICU, so she can fax it to her client right away. c) Ude waits until her lunch break to call the seller’s broker back. She uses her mobile phone outside of the hospital. d) Ude uses the Nursing Station computer, logs on to the internet, and prints out pictures of the 2 million dollar house she just sold. she then borrows another RN’s calculator to estimate the commission she expects to earn from the sale. A B C D Thank you!
